Agencies

Getting the right food, at the right time, in the hands of people in need takes a personal touch, trust and local knowledge. We partner with roughly 250 organizations to do just that.

Refer your clients to us.

We work in partnership with the Texas Health and Human Services (HHSC) department to provide free phone and in-person consultations in English and Spanish,  pre-screening, application submissions, and additional help when applying for food stamps (SNAP) and other social services.

Application Assistance

Let us help your clients apply for food stamps (SNAP), Children's Medicaid, CHIP, CHIP Perinatal Program, TANF and the Women's Health Program.

Agencies

Christmas and New Years Closure  - UPDATED

IMPORTANT REMINDER - The Food Bank will close at 12 p.m. on Christmas Eve and remain closed on Christmas Day. PLEASE NOTE: We will be closed all day on New Year's Eve and on New Year's Day. As a result, all regularly scheduled pick-ups and deliveries will be cancelled during this time. Below are the adjustments to the ordering schedule due to these closures:

  • If you are picking up or receiving delivery on Thu., Dec. 26 your ordering window opens on Fri., Dec. 20 at 10:15 am. Your order is due on Mon., Dec. 23 at 9:00 am.
  • If you are picking up or receiving delivery on Fri., Dec. 27 your ordering window opens on Mon., Dec. 23 at 10:15 am. Your order is due on Tue., Dec 24 at 9:00 am.
  • If you are picking up or receiving delivery on Tue., Dec. 24 your ordering window opens on Tue., Dec. 24 at 10:15am. Your order is due on Thur., Dec. 26 at 9:00am.
  • If you are picking up or receiving delivery on Thu., Jan. 2 your ordering window opens on Thu., Dec. 26 at 10:15 am. Your order is due on Fri., Dec 27 at 9:00 am.
  • If you are picking up or receiving delivery on Fri., Jan. 3 your ordering window opens on Fri., Dec. 27 at 10:15 am. Your order is due on Mon., Dec 30 at 9:00 am.
  • If you are picking up or receiving delivery on Mon., Jan. 6 your ordering window opens on Mon., Dec. 30 at 10:15am. Your order is due on Thur., Jan 2 at 9:00 am.

Join the CTFB SNAP Community Partnership Program

CTFB is broadening its efforts to help more individuals in addressing food insecurities by collaborating with Partner Agencies to assist with completing SNAP applications. If you are interested in joining one of our informational sessions to discover how your organization can complete SNAP and other benefits applications for your community members on-site, please email CPP@centraltexasfoodbank.org. or click here for more details.

Resources

Resources from Recent Communications:

Resources from older communications have been moved to our Resource Center page. Click here to see more past resources. 

For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank at communications@centraltexasfoodbank.org.

Submit an Issue

Central Texas Food Bank has introduced a NEW email address specifically for ordering changes, issues, and adjustments. Please use the email: agencyorders@centraltexasfoodbank.org to directly contact our Internal Distribution team with any questions and requests. We ask that you please CC your relationship manager in your email. If you do not know who your relationship manager is, please agencies@centraltexasfoodbank.org.

Please note that any additions and changes to your order must be sent before your designated ordering window closes. Make sure to include your name, PA number, the item numbers and quantities in your email. Questions about ordering windows can be sent to agencyorders@centraltexasfoodbank.org

Agency Retail Pickup (ARP) Issue

Report an issue using this form. For ARP participating partner agencies only.

Make a Payment

Make a payment online.

All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice. 

If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744

Include your agency account number with your payment.

Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503

Food Bank Closures

Please refer to the Holiday Closures Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs.

Food and Product Recalls

Rizo Lopez Foods, Inc. is recalling select dairy products sold in the U.S. due to potential Listeria monocytogenes contamination. Read the official FDA announcement and product details here.

CTFB has not purchased the affected items therefore it was not available on the shopping list, however, it’s possible these items could have been a part of food received through Agency Retail Pick-up or as a part of other donations.

Please locate and dispose of any of the potentially affected products – click on the links above for more information on affected USE BY dates, etc.) still in your agency’s possession. If you have any questions, please contact us at agencies@centraltexasfoodbank.org.

For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at agencies@centraltexasfoodbank.org.

Download Monthly Calendars and Updates

Agency Express and Oasis Insight Training

Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email agencies@centraltexasfoodbank.org.

Contact Us

(512) 282-2111
6500 Metropolis Drive
Austin, TX 78744

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"To nourish hungry people and lead the community in the fight against hunger."