Central Texas Food Bank Sustainers Circle
The Sustainers Circle is a community of our most dedicated and passionate supporters who contribute monthly to the Central Texas Food Bank. By providing consistent support, Sustainers help ensure our community is nourished today and for years to come. Learn more about the Sustainers Circle here!
If you can't find the information you're looking for in the FAQs below, please reach out to our Development Office at 512-282-2111 Ext: 1401, or email us at contribute@centraltexasfoodbank.org. We'll respond to your voicemail or email within one to two business days.
Thank you for supporting the Central Texas Food Bank!
Q: How do I tell if I’m a sustaining donor?
A: Do you make a regular, monthly contribution to the Central Texas Food Bank? Then you’re a member, and we are so grateful for your support. Last year, our Sustainers Circle members helped provide 6.5 million of the total 62 million meals distributed.
Q: I’d like to increase or change the monthly amount I have been giving.
A: Thank you! Every $1 increase in your monthly gift provides 48 more meals over a year. Send an email to sustainers@centraltexasfoodbank.org, or call 512-282-2111 Ext: 1401, and we’ll update your donor profile to reflect the new amount.
Or you can also change your monthly payment amount by accessing your online donor profile and clicking on “Service Center” in the top bar. Log in with the email information associated with your monthly gift. If you need login assistance, email us at sustainers@centraltexasfoodbank.org.
Q: When will my sustaining gift process each month?
A: Your gift will be charged automatically on the same day each month. For example, if you set up your sustaining donation on the 14th of the month, your future donations will be charged each subsequent month on the 14th as well. If you need to, you can change the date of your gift by contacting the Food Bank.
Q: How can I update my credit card number or expiration date for my monthly sustaining gift?
A: There are several ways to update your account:
- To update your information, simply log in to your online donor profile. From there, click on “Service Center” in the top menu. Select your “Active” sustaining gift, then scroll to the bottom of the page to update your payment information.
- Call the Central Texas Food Bank at 512-282-2111 Ext: 1401.
- Mail your request – be sure to include your full name and a contact number so we can follow up with you. Our address is:
Central Texas Food Bank
6500 Metropolis Dr.
Austin, TX 78744 - Email us at sustainers@centraltexasfoodbank.org with a convenient time and phone number to reach you between 8:00 a.m. and 5:00 p.m., Monday through Friday, or call the Development Office directly at 512-282-2111 Ext: 1401.
Q: Does the Central Texas Food Bank sell my name to companies or other nonprofits?
A: No – when you donate to the Central Texas Food Bank, we will not sell, trade or share your name, email address or any other personal information with any other organization.
Q: If my card expiration date changed but my card number did not, why do I have to give my card number again?
A: The Central Texas Food Bank adheres to all laws and regulations pertaining to handling of donor credit and debit card account information. Payment Card Industry (PCI) regulations require that we not store credit card information on our computers, so when you provide your new expiration date we must also re-enter the card information to complete the update.
Q: Are my monthly donations tax-deductible?
A: Your contribution to the Central Texas Food Bank is tax-deductible to the fullest extent permitted by law. You will receive an annual statement of your donations by January 31 each year. You may contact us at any time for current giving information by emailing sustainers@centraltexasfoodbank.org or calling 512-282-2111 Ext: 1401.
Q: I’m a sustainer, but you keep emailing and mailing me other requests to donate, why?
A: Because you’re already giving each month, sustainers receive only limited solicitations from the Food Bank.
Q: I’d like to make a one-time contribution in addition to my monthly Sustaining gift.
A: That’s wonderful, thank you! There are several ways to give:
- Make your donation online at any time here.
- Make your gift over the phone by calling our Development Office at 512-282-2111 Ext: 1401
- Questions about donating stock, making an IRA transfer, or anything else related to a one-time gift? Call or email the Development Office at sustainers@centraltexasfoodbank.org or 512-282-2111 Ext: 1401.
Q: How can I cancel or suspend my sustaining gift?
A: You can stop or suspend your monthly giving at any time by calling or emailing the Development Office at sustainers@centraltexasfoodbank.org or 512-282-2111 Ext: 1401.
Please be sure to let us know your name and address so we can confirm we are canceling the correct donation. If you email or leave a voicemail, we will respond to confirm that we have stopped your monthly contributions.
Q: How do I match my gift through my employer?
A: Click here to check employer eligibility or ask your company's human resources department. If you have any questions about a gift that you’ve submitted for matching, contact our Development Office.
Q: How can I see my gift in action through the mission of the Food Bank?
A: We would be thrilled to show you how your sustaining gift is providing meals for Central Texans in need. You can schedule a tour of the Food Bank or visit a food distribution site near you. Contact our Development Office to find out more by emailing sustainers@centraltexasfoodbank.org or calling 512-282-2111 Ext: 1401.
